Privacy Policy – The Malay Courtyard
Effective Date: [Insert Date]
Company Name: The Malay Courtyard
Company Registration Number: [Insert Number]
Contact Email: info@malaycourtyard.co.uk
Contact Telephone: 01446 2374023
Address: The Malay Courtyard, Taylors Road, Stotfold, Hitchin, SG5 4AZ
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1. Introduction
The Malay Courtyard respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you interact with us through our website, social media, events, reservations, or catering services.
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2. Information We Collect
We may collect the following information:
Personal Details: Name, phone number, email address, postal address.
Booking & Event Information: Event details, catering preferences, payment information.
Online Interactions: Website browsing data, IP addresses, cookies, and analytics.
Marketing Preferences: Your choices on receiving promotions, offers, and updates.
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3. How We Use Your Information
We use your personal information to:
Process and confirm reservations and catering orders.
Provide customer support and respond to enquiries.
Send service updates, offers, and promotions (only with your consent).
Improve our website, services, and customer experience.
Meet legal, regulatory, and accounting obligations.
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4. Legal Basis for Processing
We process your data under the following legal bases:
Consent (e.g., marketing emails you sign up for).
Contract (e.g., fulfilling a catering or event booking).
Legal obligation (e.g., financial records).
Legitimate interests (e.g., improving our services).
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5. Sharing of Information
We do not sell or rent your data. We may share your information with:
Service providers (e.g., payment processors, booking systems, IT support).
Legal or regulatory authorities, if required.
Event partners (only with your consent).
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6. Data Security
We use secure servers, encrypted systems, and restricted staff access to protect your information.
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7. Data Retention
We retain your data only for as long as necessary to fulfil the purposes outlined in this policy or as required by law.
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8. Your Rights
Under UK GDPR, you have the right to:
Access the personal data we hold about you.
Request corrections or updates.
Request deletion (“right to be forgotten”).
Withdraw consent at any time.
Request data portability.
To exercise these rights, contact us at:
📧 info@malaycourtyard.co.uk
📞 01446 2374023
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9. Cookies
Our website uses cookies to improve your browsing experience and gather analytics. You can disable cookies in your browser at any time.
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10. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact:
The Malay Courtyard
Taylors Road, Stotfold, Hitchin, SG5 4AZ
📧 info@malaycourtyard.co.uk
📞 01446 2374023