Privacy policy

Company Name: The Malay Courtyard

Contact Email: info@malaycourtyard.co.uk

Contact Telephone: 01462 374023

Address: The Malay Courtyard, Taylors Road, Stotfold, Hitchin, SG5 4AZ

1. introduction

The Malay Courtyard respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you interact with us through our website, social media, events, reservations, or catering services.

2. information we collect

We may collect the following information:

Personal Details: Name, phone number, email address, postal address.

Booking & Event Information: Event details, catering preferences, payment information.

Online Interactions: Website browsing data, IP addresses, cookies, and analytics.

Marketing Preferences: Your choices on receiving promotions, offers, and updates.

3. how we use your information

We use your personal information to:

Process and confirm reservations and catering orders.

Provide customer support and respond to enquiries.

Send service updates, offers, and promotions (only with your consent).

Improve our website, services, and customer experience.

Meet legal, regulatory, and accounting obligations.

4. legal basis for processing

We process your data under the following legal bases:

Consent (e.g., marketing emails you sign up for).

Contract (e.g., fulfilling a catering or event booking).

Legal obligation (e.g., financial records).

Legitimate interests (e.g., improving our services).

5. sharing of information

We do not sell or rent your data. We may share your information with:

Service providers (e.g., payment processors, booking systems, IT support).

Legal or regulatory authorities, if required.

Event partners (only with your consent).

6. data security

This website uses HTTPS to encrypt the connection between your browser and the website. If you have questions about how we handle your information, please contact us.

7. data retention

We retain your data only for as long as necessary to fulfil the purposes outlined in this policy or as required by law.

8. your rights

Under UK GDPR, you have the right to:

Access the personal data we hold about you.

Request corrections or updates.

Request deletion (“right to be forgotten”).

Withdraw consent at any time.

Request data portability.

To exercise these rights, contact us at:

info@malaycourtyard.co.uk

01462 374023

9. cookies

This website is hosted by Squarespace, which can use cookies for website features and analytics. You can manage cookies through your browser settings.

10. contact us

If you have any questions about this Privacy Policy or how your data is handled, please contact:

The Malay Courtyard

Taylors Road, Stotfold, Hitchin, SG5 4AZ

info@malaycourtyard.co.uk

01462 374023